First and foremost candidates want to receive a first class service from an approachable temporary recruitment agency, that can make a great impression! It has been shown that candidates are more likely to firstly head straight to job boards or their own networks when embarking on a job hunt, so agencies have work to do to alter this growing trend.
1. Concise and efficient dealings
On first making contact with a potential candidate get to the point quickly with the key facts. Candidates want to know about the main points of interest and role specifics; location, salary and what the role has to offer them usually. Ensure the most important aspects are covered efficiently in your communications so the candidate can make an informed decision quickly whether or not to proceed, so you can both move forwards speedily.
2. Consistency and a proactive approach
Long term relationship building is key to ensure candidates want to work for you repeatedly. Look and think ahead to candidates coming close to the end of their assignments and be proactive in contacting them to find them their next placement. An enthusiastic and personalised approach will make your service stand out and competitive in a busy work arena.
3. Exceptional communications
Communication can make you stand out from the competition and is often a big bugbear for candidates. Keeping in touch throughout the hiring process and placement period is essential. Individuals want to be kept in the loop, want honesty and want updates. Good systems and processes are vital to assist and automated notifications ensure key information is communicated clearly and in a timely manner. Where you can rely on your systems to produce the information you need at the right time, it allows you to focus on value-added activities for your business and maximising the opportunities to stay in regular contact with your candidates.
4. Additional services
Enhance your customer service package by offering extra candidate benefits. These could be a CV writing service, workshops and training courses plus thorough interview skill preparation and career advice. An in-depth market knowledge and best practices can also give you a competitive edge and these services not only act to supplement your unique portfolio but can boost income at the same time.
5. Tech savvy
Candidates increasingly want to be able to search for jobs, apply and contact you as easily as possible via their phones. It is essential your website is clear, easy to use and professional, plus well optimised for mobile devises. Make sure it is easy to upload a resume and ensure the application process is quick, as most will view and often action tasks on the go.
Efficiency is key here - candidates want a smooth process in dealing with you from start to finish. The right industry specific software package can help by streamlining and simplifying your workload, allowing the management of the whole recruitment process on one cloud-based system. Automation of key tasks, data handling, invoice consolidation and compliance ensured, are just some of the benefits.
A good reputation and a great level of service offered allows for recommendations from your candidates to others, and means you will attract and keep hold of the top talent out there.